River Plaza
9 West Broad Street
Stamford, CT 06902-3788

Toll Free Access Number:
800/9AU-PAIR (800-928-7247)

In most cases, your local Community Counselor will be able to answer your questions; however, you may find that you need assistance from staff in the Stamford, CT, office for answers about the following topics:

E-mail: HFRegistration@aifs.com
Tel.No. 800-928-7247, ext. 5044
Fax No.: 203 399 5244

Note: Renewal application is automatically sent 4 months prior to renewal date.

For more information about application procedures, visit http://www.aupairinamerica.com/appinfo.htm.

For a guide to help you interview and choose an Au Pair, click on: Matching.

If a family has chosen the web as their primary means of communication, the Host Family will be able to access the web to see applications, initiate contact, release Au Pair applications, and report a match.

Address: https://aupair.aifs.com/share/
Host Family Login ID: The letters “HF” followed by your 5-digit Host Family ID number
Password: The host mother’s last name. If the application does not include a host mother, the host father's last name should be used.

General information about Au Pairs available now: http://www.aupairinamerica.com/aps.htm.

Contact coordinator by the host family father's last name for:

• Changes to Preference Form
• Questions regarding number, frequency and nature of applications
• Visa timetable
• Matching cut-off dates by country

NOTE: Match confirmation letters and orientation packets are sent to Host Families within a week of confirming a match with the Connecticut office.

ISSUES THAT CANNOT BE RESOLVED BY THE COMMUNITY COUNSELOR, INCLUDING HOST FAMILY REFUNDS

Regional Program Managers supervise Community Counselors by region. Please click on your state to find the appropriate Regional Program Manager